(Yicai Global) Oct. 17 -- China’s senior citizens should be more careful when choosing elderly care institutions and be less gullible in the face of false advertising to avoid being deceived, according to the China Consumer Association.
The organization received 198,775 complaints in the third quarter with many company from elderly citizens, it said in a report published yesterday. Some 72 percent, or 143,118, of the complaints were resolved.
Data shows that the main areas of complaint for the elderly were:
- Services for the aged. Many issues were regarding unprofessionalism and a lack of diversified products.
- Health services. Services, such as massages and beauty treatments, are provided by unlicensed provides and cause physical damage to citizens. Some companies hire unqualified workers.
- Tourism. Some travel agencies lure in senior citizens with low-price group tours, but offer poor service standards and force travelers into buying certain goods at their destination.
- Pre-payments. Complainants found it difficult to cancel pre-paid services and could not obtain refunds even if their health was affected.
- Collectibles. Many complained that they had been sold items falsely promoted as likely to rapidly appreciate in value.
- Health products. Some senior citizens claim they were duped into buying products with alleged health benefits, like silverware, clothing, shoes or other accessories.
- False advertising. Many believe that they are targeted by false advertisers as they are unable to tell whether or not claims about goods or services are true.