(Yicai Global) Dec. 2 -- An official Shanghai consumer protection agency said it received 1,221 complaints against mobile phones sold by Apple Inc. [NASDAQ:AAPL] from Oct. 1 to Nov. 30, a nearly six-fold annual increase.
National Business Daily reported a statement by the Shanghai Consumer Council that users mainly complained of abnormal shutdown, spontaneous combustion, and ID account theft. The cases of spontaneous combustion alleged occurred with normal use or charging.
When some users plagued by abnormal shutdowns went to Apple's retail stores or after-sales service outlets for help, these told them Apple's plan did not cover their phones or they were ineligible for after-sales services -- even if they met the conditions for replacement, the Council added.
Further, after theft of users' Apple ID accounts, the company has been dilatory in helping to unlock them, the Council stated, and this has also spawned a storm of protests. The council received 1,070 related complaints from January to November.