Cost, Covid-19 Drive Chinese Hotels Into Arms of Service Robots
Ren Yuming | Lv Qian | Le Yan | Zhou Haitao
DATE:  Dec 19 2022
/ SOURCE:  Yicai
Cost, Covid-19 Drive Chinese Hotels Into Arms of Service Robots Cost, Covid-19 Drive Chinese Hotels Into Arms of Service Robots

(Yicai Global) Dec. 19 -- More and more service robots are appearing in the lobbies of Chinese hotels, as the nation’s hospitality venues seek to cut costs and the spread of Covid-19.

“We've two robots for this 200-room hotel,” the manager of one in the Huazhu Hotels Group in downtown Shanghai told Yicai Global. “They complete over 70 tasks each a day, equivalent to 10 hours of work, for a total of more than 4,400 tasks last month alone.” Most of the group’s hotels use robots and contactless services, he added.

One robot can do the work of two staff, according to Ma Huan, director of BTG Homeinns Hotels Group’s intelligent hotel and innovation project. A drop in robot prices has also made hotel operators more open to using them.

The average price per robot fell to CNY20,000 (USD2,865) from CNY100,000 (USD14,325) a few years ago, Ma added, noting that with five-year maintenance charges of CNY10,000, two robots cost CNY60,000 every five years, versus CNY750,000 for three employees doing the same work

Because of Covid-19 controls, contactless services are becoming mainstream for hotels, making delivery robots very popular, said Sun Jian, general manager of BTG Homeinns Hotels.

“The usage rate of self-check-in service robots was about 15 percent or less before, but it has reached 50 percent now, showing that the epidemic has prompted guests to accept contactless services,” Sun noted.

Another advantage of service robots is that hotel operators can collect accurate data, such as guests' preferences and habits, to further improve their services.

“Many hotels work with robot manufacturers at the beginning of production, sharing the preliminary design with them to implant information on the robots' memory card during the manufacturing stage, so they can get to work immediately after rolling off the production line," Ma said.

Editors: Tang Shihua, Futura Costaglione

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Keywords:   Service Robot,Hotel Service,COVID-19,Industry Analysis