(Yicai Global) Nov. 12 -- Chinese delivery firms have boosted their capacity to handle a record number of parcels during this year's Double 11.
Logistics companies processed 535 million packages yesterday, up 28.6 percent from a year ago, the State Post Bureau said in a statement on its website today. The figure was three times the daily average since the second quarter.
The high volume is explained by Alibaba Group Holding's record sales during this year's Singles Day, a shopping festival that the Hangzhou-based e-commerce giant started a decade ago. Other shopping platforms such as JD.Com and Suning.Com have also posted rising sales from a year ago.
In order to get through the busy season, Chinese delivery firms have temporarily hired nearly 400,000 employees. They have also added more than 3.6 million square meters of floor space, over 3,000 sets of mail sorting equipment, and 120,000 vehicles. Many firms are using customer service bots to deal with a large number of inquiries.
The peak season is from Nov. 11 to Nov. 18, when the volume of packages is expected to reach 2.8 billion, the bureau said. Besides China, the networks of the logistics firms cover more than 60 countries.
The festival is also changing the ways that mail is received. Chinese cities have built 82,000 service stations and 380,000 smart mailboxes to boost efficiency. Rural communities have established 59,000 pickup points.
Editor: Emmi Laine