(Yicai Global) Sept. 27 – Didi Chuxing has set up a special police response team within its customer service system to carry out random biometric checks of drivers at China's leading ride-hailer.
Random biometric check-ins will be conducted from today in addition to the routine pre-service daily facial recognition scanning as part of efforts to weed out imposters and allay safety concerns, the Beijing-based company said in a statement.
The world's biggest ride-hailer has embarked on a widescale safety drive in China following the murder of two passengers this year. The company has brought in better background checks of drivers' non-criminal records and identification documents. The firm also added a safety center to its app ten days ago, which has been accessed over 10 million times by users. The center includes a panic button that passengers can use to automatically inform police of any emergency.
Didi has also set up a special police response team within its customer service system to bolster cooperation with the police. The ride-hailer also added a push message within the app reminding users than children should be accompanied by an adult when using the service.
The company is seeking public opinions on its approach to operations and safety. "We have started to seek opinions from the whole of society, and we accept public supervision to help clear the blind spots in our work, the firm said. "We have opened advice channels across our app and official website as well as on our Weibo and WeChat accounts, and will reply publicly."
Editor: William Clegg