(Yicai Global) Dec. 10 -- Ora Good Cat, a new energy vehicle brand under Chinese carmaker Great Wall Motors, has apologized for not installing its autos with US tech giant Qualcomm’s chips as advertised and is offering buyers compensation in the form of free guarantees.

Buyers who placed orders before Dec. 9 can get a free vehicle warranty and CNY10,000 (USD1,500) worth of charging rights, the Beijing-based firm said yesterday. Those who place orders before Dec. 31 will be entitled to coverage worth CNY7,200 (USD1,131) for their electric drives, motors and control system.

Many Ora Good Cat buyers have complained that their car does not have the Qualcomm octa-core chip as advertised but instead uses an Intel chip produced in 2016. It means the in-vehicle infotainment system runs slowly and they cannot use many popular apps, CCTV News reported yesterday.

Ora has since deleted the description on its website that the car comes with a Qualcomm chip which “has eight central processing units, one graphics processing unit, and a digital signal processor.”

Ora sold 114,100 NEVs from January to last month, up two and a half times from a year earlier, of which almost a third were Ora Good Cat.

Editor: Kim Taylor