(Yicai Global) March 15 -- Chinese consumers complained mostly about electronics, travel services, and aesthetic medicine last year, according to the findings of a survey done by Yicai Global.
Some 64 percent of survey respondents have started disputes in consumer electronics and home appliances, according to the results of a recent poll with over 1,000 participants. The second-biggest category is tourism and hospitality as 58 percent of respondents said they have made complaints about travel services and hotels. Some 51 percent of all said they have had problems with aesthetic medicine.
When clients complained about consumer electronics and home appliances, they were mostly talking about computers, television sets, and digital cameras. Regarding home appliances, the pain points are usually about the protection of legal rights, quality problems, as well as unclear installation and maintenance charges, the China Consumers Association revealed earlier.
In tourism services, consumers were complaining about high prices and aggressive sales strategies as more than 67 percent of survey respondents said they have been troubled with inflated prices and 60 percent of the total were unhappy about pushy strategies to achieve sales.
When it comes to medical beauty, some 62 percent of survey participants said they have complained about inflated prices and 59 percent of all had reported malpractice.
Even luxury shoppers were not satisfied. Although just 1 percent of people said they had trouble when purchasing a luxury item, 61 percent of survey participants said warranties were not sufficient, and 57 percent of all said product quality was worse than expected.
For example, one consumer surnamed Liang recently told Yicai Global that she bought a bag at Gucci’s Tmall flagship store for CNY19,500 (USD2,832) in December, but a third-party service provider proved it is a counterfeit product. Tmall refused to comment on the matter. Gucci China’s customer service told Yicai Global that it had no relevant information to provide.
Chen Wenming, director of Zhejiang Xiaode Law Firm, said that luxury retailers need to improve their legal systems for warehousing, logistics, and transportation to effectively safeguard consumer rights and interests.
Editors: Shi Yi, Emmi Laine, Xiao Yi