Chinese Firms Beat US Rivals in Customized Online Services, Sequoia Chief Says
Tang Shihua
DATE:  Nov 30 2018
/ SOURCE:  yicai
Chinese Firms Beat US Rivals in Customized Online Services, Sequoia Chief Says Chinese Firms Beat US Rivals in Customized Online Services, Sequoia Chief Says

(Yicai Global) Nov. 30 -- Chinese online  shopping companies are better than their US rivals in terms of offering  personalized experiences to users, according to a co-founder of Sequoia Capital China.

"The user experience from Chinese  e-commerce firms is better than that from US peers, because Chinese  firms are capable of providing 1,000 kinds of experiences to 1,000  people," state-backed The Paper reported yesterday, citing Neil Shen,  the founding managing partner, who spoke at the Fortune Global Tech  Forum. The two-day conference, held in Guangzhou, ends today.

The high level of Chinese optimized  services was caused by a fierce competition among tech companies,  according to Shen. "Every year or so, we are able to see new business  models emerge and disrupt the existing order to some extent while  grabbing parts of the market share," he said.

Some of the inspiring companies that Shen  mentioned were news aggregator Jinri Toutiao and China's version of  Groupon called Pinduoduo. "They have very different, unique products  that people haven't tried before." 

Regarding artificial intelligence, Shen  said that the US leads with its advantages over China while China has  its own talents and does a good job in terms of video and visuals. The  US is one or two years ahead of China in the field of autonomous  driving, but China will catch up soon, he added. 

There is a good chance that China will  prevail, according to Shen. Smartphones are very, very popular in China,  he said, adding that this brings in a lot of data. "If tech companies  may use this data to improve AI technologies, it will be a great  market," he added.

Editor: Emmi Laine 

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Keywords:   E-Commerce,AI,Startups, VC,Neil Shen,China-US