(Yicai Global) June 22 -- Shouqi Limousine and Chauffeur, a Chinese ride-hailing platform, said it will draw up stricter rules on driving routes after a passenger panicked and jumped out of the vehicle she was riding in because the driver twice changed the route.

In a statement released on Weibo late yesterday, Shouqi apologised for the incident, which occurred on June 12, and said it resulted from a misunderstanding between the rider and the driver. The Beijing-based firm also said it will step up driver training and boost security by adding a button in cars that passengers can press to call the police for help.

A woman passenger surnamed Gao jumped out of a moving Shouqi vehicle in the city of Hangzhou, breaking her left arm, the local police said yesterday. She panicked after the driver altered the itinerary two times without her consent.

This is the second time a passenger has jumped from a moving ride-hailing vehicle in China since February. On Feb. 6, a woman leaped from a van of truck-hailing startup Huolala following a dispute with the driver about the route during her house move. She later died in hospital.

According to the audio recorded during the Shouqi incident, Gao and the driver briefly discussed the route, but there was no serious altercation between the two, the police added. But the driver did violate regulations, so he and the company will be prosecuted.

Set up in 2015, the ride-hailer is part of the Shouqi transport group. The platform initially used company cars and hired drivers, but later on it also allowed them to drive their own vehicles. Shouqi Limousine had more than 113 million registered users and over 1 million car-owner drivers as of September, according to its data.

Editors: Dou Shicong, Futura Costaglione